CRONCH
SUPPORT
Get in touch
Bug reports, feature ideas, purchase problems — send anything to the address below. We reply within two business days.
- Email namnamstudiokr@gmail.com
Frequently asked
I switched phones and my records are gone
Cronch never stores your records on a server — they live only on the device. So they do not follow you automatically. If you still have the old device, go to set → BACKUP → backup to export a backup file, then use restore on the new device.
I deleted the app and reinstalled it
Deleting the app deletes its records too. A backup file can be restored, but without one there is no way to recover them. We recommend exporting a backup now and then.
My Cronch Pro purchase disappeared
Tap set → CRONCH PRO → restore purchase. Your purchase is recorded against your App Store or Google Play account, so as long as you are signed in with the same account it will come back. If nothing is found, the app will tell you so rather than leaving you waiting.
I want a refund
In-app purchase refunds are handled by the store, not by the app. Use Apple's Report a Problem or your Google Play order history. If you get stuck, email us and we will look into it with you.
Where do my photos go?
Photos you take or choose have their background removed on your device and are saved there. Nothing is uploaded. Details are in our Privacy Policy.
Is Cronch Pro a subscription?
No. It is a one-time purchase. Nothing renews and there is nothing to cancel.